im so irritated with the way certain organisations work.. esp those with those rigid policies and SOPs in place.. well i agree.. these are meant to ensure stardardisation and increase efficiency.. but it only works when ppl who use this system correctly.. and policies got to change overtime to cater to the change of the society!.. so much for the efficiency with the practice of bureacratic principalities.. crap! haiz..

pardon me for being agitated.. but i juz had too many bad experiences with organisations like tat.. what's more when its from reputable org..

im sure many ppl experience same situations as me as well.. simple issue takes weeks to be resolved.. n what's the use of having a hotline when the line can't even get thru?!.. even if you've gotten thru.. all you did was juz press 1 for english.. press 1 for this service.. n press 0 for customer service assistance.. n when u press 0.. u juz get urself entertained by music and after a while you will hear.. "Thank you for calling, please hold, our customer svc officer will attend to you shortly.." and you just wait and wait.. n that voice just keeps repeating itself.. until finally you will hear.. "sorry to keep you waiting.. all our customer svc officers are engaged at the moment.. you may continue to hold.. or call back later."... and that goes on until you hang up the call without even having a chance to speak to a HUMAN BEING.. -.-"

hotline aside.. feedback emails.. i sent out a simple email with just a simple qns to enquire abt my application.. but it took them 2 days to reply me with.. "Thank you for your email.. Your request is definitely a concern to us.. the relevant personnel will get back to you shortly.".. wow.. 2 days to write that email with 2 lines that mean nothing to me at all.. so how long more do i need to wait to get a reply to my request??.. n is that really a concern to you then? or is it just another 1 of those among the hundreds auto generated emails they send out everyday?.. hotline dun work.. feedback email dun work.. not even the mainline is working.. what good customer service they have.. *faint*

haiz.. ok.. finish venting my frustration already...... haa my OCD class discussion today just trigger this frustration in me.. when i got reminded that my request is still unknown and i cant do anything abt it.. n i need an ans quick!..

iya ok la.. time to get back to my research...
*//W|sHeD uPoN @ sTaR//* | 11:22 PM